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I'm having trouble making an online web reservation. Is there a toll-free number I can call for help?

Yes. For assistance please call toll-free in the U.S. and Canada at +1 (800) 967-9033.
See all toll-free numbers.

Am I required to enter my credit card number online to book a reservation? Is your reservation process secure?

Yes. A credit card number is required to book a reservation online for those hotels that accept credit cards. For your security, any personal information such as your credit card number or phone number will be encrypted before being transmitted over the Internet.

Do I need an account to make a reservation online? How long does it take to get an account?

You will need to create an account as part of the online reservation process. It only takes a few minutes to set up your account using an email address and password. Personalize your My Account page with your favorite hotels and destination information as well as, view reservation information. 

Can I reserve more than one room at a time when I book online?

Yes, book up to nine rooms at a time on If you need 10 or more rooms, please contact the Radisson Group Desk toll-free at +1 (800) 447-7011 (in the United States and Canada) or call +1 (402) 501-5030 (outside the United States and Canada).

How do I indicate a special request with my reservation?

Please note all preferences and requests in the Special Request area when making a reservation. The hotel will do everything possible to accommodate your request.

Where can I find maps and driving directions to my hotel?

When viewing a hotel website, click on "Find Us" in the top right corner of the site. A window will appear with contact information and a map. Click on the map and "expand" the point of interest information on the left side of the map to get directions.  

Where can I find more information about E-Certs?

E-Certs (Electronic Certificates) are limited time, virtual discounts and special offers that can only be used when booking on,,,,,, and using your personal E-Cert code.

E-Certs are issued to a specific customer, typically via email. How do guests get E-Certs? Join Radisson Rewards™. When joining, guests can sign up to receive special offers from Radisson Rewards and Radisson Hotel Group hotels. Already a member? Sign up for special offers.

E-Cert offers vary and are sent to eligible guests.
More E-Cert information.